Driving instructors in VicRoads

Driving instructors, acting as an agent on behalf of their client, are regarded as a third party. All the requirements of a third party apply. Special arrangements apply to accredited training and test providers as Confidentiality Agreements are in place.

Test booking information
Licence test appointment information is not regarded as personal or commercially sensitive so may be released to a driver instructor or an agent acting on behalf of an applicant. This also permits driver instructors or agents to make test bookings on behalf of another person.

Test information will only be disclosed if the driving instructor or agent can provide the applicant’s:

  • full name and address; and
  • date of birth; and
  • licence / permit number (where applicable)
  • test appointment number (optional)

Test information that may be released:

  • test appointment number (if requested)
  • date and time of test
  • office location

Online access
Approved driving instructors may have access to VicRoads online test booking system to create, transfer and cancel appointments. Each instructor must enter into a user agreement at their local VicRoads office.
Governments, Agencies, Councils & Shires
Local, State and Federal Government Departments and Agencies including the Victorian Taxi & Tow Truck Directorate may request information from VicRoads records, in accordance with Section 92 of the Road Safety Act 1986 where:

  • the department or agency has a current active Confidentiality Agreement with VicRoads; and
  • the person requesting the confidential information is recorded as a ‘Nominated User’ in the Authorised Organisation Agreement; and
  • appropriate supporting documentation accompanying the request is supplied.

All requests for information under these arrangements need to be forwarded to and responded to by VicRoads Driver and Vehicle Services Department.

Release of information under other circumstances
Without a Confidentiality Agreement in place will be treated as a Third Party.
May be provided with information if the release of the confidential information is required, or authorised, by law.

These requests may be dealt with by any member of VicRoads in the Registration and Licensing area who has access rights to registration and licensing information.

Telephone or email
Information will be not be disclosed as express written consent from the person to which the record relates cannot be confirmed.

VicRoads Information Services Department, may by prior arrangement where positive identification of the enquirer is possible, provide information in response to phone or email requests.

Online
A number of approved government departments or agencies have online access to VicRoads records in accordance with the terms of the current, active Confidentiality Agreement.

Fax or counter service
Information may be disclosed in accordance with the requirements relating to a third party.
VicRoads Information Services Department, may by arrangements under Confidentiality Agreement, provide information in response to approved requests.

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